Accessibility Statement of BecoolBabies.com
Last updated: 11/28/2025
1. Commitment to Accessibility
At Becoolbabies.com we are committed to making our website accessible to everyone. We work to meet, as far as possible, the requirements established in Spanish and European regulations on digital accessibility.
2. Scope of Application
This statement applies to the domain https://www.becoolbabies.com and its versions in the different languages available on the website. For accessibility-related matters involving the shopping experience (search, cart, checkout), the entire functional flow is included.
3. Reference Regulations
Royal Decree 1112/2018 on the accessibility of websites and mobile applications (RD 1112/2018).
Technical Standard UNE-EN 301 549 and WCAG 2.1 Guidelines (Level AA) as a technical reference.
Law 11/2023 (transposition of Directive 2019/882) and other applicable provisions.
4. Compliance Status
The site is partially compliant with the cited accessibility requirements. There are areas that require improvement, which are described in the following section.
5. Known Limitations
Some videos do not yet have subtitles or transcripts.
Certain PDFs or downloadable documents may not be fully tagged for screen readers.
In some forms and dynamic components, ARIA labels or semantic improvements for assistive technology compatibility may be missing.
6. Assessment Performed
This statement has been prepared following an internal review combined with basic automated tests. An external technical audit is planned to complete the evaluation and prioritize corrections.
7. Contact and Communication
If you encounter accessibility barriers, please contact us:
Email: info@becoolbabies.com
Customer service phone: +34 937 03 18 28
Accessible form: Contact us
8. Complaint Procedure
If you do not receive a satisfactory response, you may file a formal complaint. Complaints will be processed in accordance with Royal Decree 1112/2018. In your message, please indicate the issue detected, the URL, and the browser/technology you are using.
9. Date and Review
This document will be updated periodically: annual review or whenever significant changes are made to the site.
10. Improvement Plan
Planned actions include: video subtitling, document tagging, form review, and improved keyboard navigation. Upon user request, providing alternative content versions will be considered.
Thank you for helping us improve — any report will be handled as a priority.